Accessing the AFN Support Portal
Support requests for AFN services are managed in the AFN support portal. You may also submit requests via email and phone if access to the portal is not available for you. However, accounts that are not associated with a service may require additional verification prior to revealing information about a service or making changes to a service.
Option 1 - Your Account was created at service creation and turn-up
AFN requests each customer supply contacts for support portal access and proactive maintenance notifications. If your name and email was on this list an account will be created for you automatically and an invitation sent to your email to register at https://support.alabamafibernetwork.com. The email you receive would be similar to the following:
Hi User,
A new AFN Support Portal account has been created for you.
Click the url below to activate your account and select a password!
https://activation_url.com
If the above URL does not work try copying and pasting it into your browser. If you continue to have problems, please feel free to contact us.
Regards,
AFN Support Portal
Simply follow the activation link to setup your account and password for access to the portal.
Option 2 - Manually sign up for an Account
If your account was not created during the service turn-up or on-boarding process you can manually create an account and request that it be associated with a service.
First, navigate to https://support.alabamafibernetwork.com/support/home then click the Sign Up link
Fill out the form and click Register to request an account.
You may then submit a ticket to be approved and associated with a specific Circuit ID or service in the portal.